Frequently Asked Questions About Working with Solace VA

What is an OBM and Virtual Assistant?

An Online Business Manager (OBM) and virtual assistant (VA) are skilled professionals who provide strategic, administrative, and operational support remotely. Together, they help businesses stay organised, streamline workflows, and save time by managing tasks such as team coordination, scheduling, email management, client onboarding, and more.

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What types of services do you offer?

Solace Virtual Assistance offers a range of services, including:

• Email and calendar management

• Customer service support

• Operations

• And more — services are tailored to your needs.

How do I get started?

Getting started is easy:

1. Contact us using our form or email

2. We'll schedule a free consultation

3. We'll recommend a custom service package

4. Once we agree on the terms, we’ll begin working together!
    

Do I have to sign a contract?

Yes, we provide a simple service agreement that outlines the scope of work, payment terms, and confidentiality. This helps ensure transparency and professionalism on both sides.
 

How do you charge for services?

We offer monthly retainers and project-based pricing depending on your needs. All pricing is discussed upfront, with no hidden fees.

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What are your working hours?

We operate Monday through Thursday during 9am to 2pm, but we remain flexible to accommodate urgent requests and clients in different time zones.

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Is my information kept confidential?

Absolutely. We take confidentiality seriously and will never share your information. A confidentiality clause is included in our service agreement, and NDAs are available upon request.

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Can I cancel or pause services?

Yes. We understand that needs can change. You may cancel or pause services with written notice, as outlined in the agreement.

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Do you work with international clients?

Yes! As long as we can communicate clearly and manage time zones, we’re happy to support clients from anywhere in the world.