Getting the right support shouldn't mean trying to work out exactly what to delegate before you've even spoken to someone.

Whether you need ongoing operations support, virtual assistance or help with a specific project, we'll start by understanding what's happening in your business and where I can make the biggest difference.

From there, we will find the right way to work together,

How It Works

Planner and pen on desk ready for scheduling

Straightforward support, built around your business

Start With a Conversation

We will begin with a free discovery call (approx 20-30 minutes) to talk about your business and what you need support with.

There's no need to have a perfectly defined list of tasks. We can talk through what's currently taking up your time, what's becoming difficult to stay on top of, and where things could run more smoothly.

I'll ask questions about your current processes, systems, workload and priorities so we can identify where I can add the most value.

The aim isn't simply to find tasks to delegate. It's to understand where the right support could make your business easier to run.

Find the Right Fit

Every business needs something slightly different, so your support is shaped around what you actually need.

Operations Support

For businesses that need help making things run more smoothly behind the scenes.

This can include:

Systems and process support
Workflow design and improvement
SOP creation and documentation
Operational organisation
Project coordination
Client onboarding processes
Reviewing how things are currently done and identifying improvements

Virtual Assistance

For the day-to-day tasks that need to be handled reliably and consistently.

This can include:

Administration
Inbox and calendar management
Client communication
Client onboarding
Data and document management
Recurring business tasks
General business support

Operations Projects

For defined pieces of work where you need an extra pair of hands to get something organised, improved or implemented.

This could be:

Creating or updating SOPs
Reviewing a workflow
Setting up a system
Improving a process
Organising a project
Documenting how something works
Getting an operational backlog under control

You may need one type of support or a combination of all three. We'll work out what makes sense for your business rather than trying to fit you into a predefined box.

Ad Hoc Support

For occasional support when you don't need an ongoing commitment.

Ad hoc support is available at £65 per hour, subject to availability.

Operations Projects

For a defined project with a specific scope or outcome, we'll agree the requirements and pricing based on the work involved.

Get Set Up

Once we've agreed how we'll work together, we'll get everything in place so support can start smoothly.

We'll cover the practical details, including:

Access to the systems and tools I need
Your current processes and ways of working
Priorities and key responsibilities
Communication preferences
Important deadlines and recurring tasks
Any relevant documentation or information

I'll take the time to understand how your business works rather than simply picking up a task list.

That means I can work within your existing systems while also spotting opportunities to make things simpler or more efficient where appropriate.

Ongoing Support That Evolves With Your Business

Your business won't stay exactly the same, so your support shouldn't have to either.

As I get to know your business, clients, systems and processes, the support can evolve with you.

That might mean taking on recurring administrative work, improving a process that's becoming a bottleneck, documenting a system that currently lives in your head, or helping coordinate something new.

The goal is to provide reliable support while helping things become more organised and manageable over time.

More Than Just Task Support

Good support isn't just about ticking things off a list.

It's about understanding what you're trying to achieve, how the different parts of your business fit together and where your time is best spent.

With the right level of support in place, you can have someone who understands your business, takes ownership of agreed areas and helps keep things moving — without needing to manage every detail yourself.

My background is in operations as well as virtual assistance, so I look beyond what needs doing to understand why it's being done and whether there's a better way to do it.

Questions Before We Start?

Do I need to know exactly what support I need before the discovery call?

No. You don't need to arrive with a perfectly defined job description or list of tasks.

The discovery call is an opportunity to talk through what's happening in your business, what's taking up your time and where you're finding things difficult to stay on top of. We'll work out what type of support could be useful from there.

Can I combine virtual assistance and operations support?

Yes. In many cases, the two naturally work together.

You might need ongoing administrative and client support alongside help with processes, systems or workflow improvements. Your support can include a combination of services depending on what your business needs.

Do I need a monthly retainer?

Not necessarily.

If you need regular, ongoing support, a retainer provides reserved capacity and continuity. If you only need occasional help, ad hoc support may be more appropriate. Defined pieces of operational work can also be scoped as individual projects.